In disputes within companies, fact-based conflict management is crucial for a good working atmosphere, the motivation of managers and employees, and the use of existing creativity.
Examples of conflicts:
Team or leadership conflicts, conflicts during structural changes, conflicts between company management and staff representatives, conflicts at management level, conflicts during business handover or succession planning, conflicts with cooperation partners, mobbing.
If a conflict cannot be resolved quickly, it can escalate, resulting in stress and health problems. Dealing with conflicts constructively can encourage new ideas and achieve better results.
Dealing with conflicts can be learned. Consistently applying certain rules helps to deal with such problems constructively.
If it is not possible to resolve a conflict, it may be helpful to involve a mediator to prevent or eliminate intolerable situations (e.g. bullying).
DIN ISO 10001 to 10003 contain instructions for internal and external conflict resolution.
See also:
Working atmosphere; mediation; code of conduct; contractual culture
Reference to QET guidelines:
Q01 Management skills; Q03 Leadership; Q02 Social skills; Q07 Human resources management; E17 Compliance; E07 Stress prevention; T07 Target agreements; T08 Conflict management; T09 Error culture; T17 Mediation