Performance management deals with performance control in companies.
Performance management aims to systematically measure, manage and control the performance of employees, teams and processes. The aim is to continuously improve both individual performance and overall company performance. The aim of performance management is to achieve learning effects and build employee motivation, among other things. A performance measurement system (eg the balanced scorecard) serves as the data basis for objective and balanced performance recording.
What all performance management approaches have in common is that they include not only financial but also (and especially) future-oriented non-financial variables in order to enable holistic planning and control of the company's performance and efficiency. Performance is to be understood here in the sense of service provision as both a process flow and a result. The process-centered performance approach is the basis of process performance management.
In general, a balanced mix of metrics is required to measure financial results, process efficiency, quality and employee and customer satisfaction.
See also: Employee management; Coaching; Balanced Scorecard; Controlling; Effectiveness; Efficiency; Key performance indicator systems; Management systems; Motivation; Process management; Process optimization; Corporate goals; Resource management Reference to QET guidelines: Q01 Management skills; Q03 Leadership; Q04 Employees; Q15 Processes; T07 Target agreements; Q14 Resources