Process management

(also: business process management) is a strategic approach that creates transparency in the company and reduces complexity. The processes in market-dependent companies are defined, described, analyzed, improved and consistently aligned with customer requirements. This leads to higher added value and customer satisfaction.
Key performance indicators are used to optimize and control business processes; these can be compiled in a balanced scorecard.
Process management includes:

- precise knowledge of your own business processes
- the design and optimization of processes
- documentation of processes
- a process-oriented cost calculation
- mapping the corporate unit with fixed roles and rights
- the definition of clear interfaces between processes so that process chains and nesting of processes can be formed.

Consequently, business process management essentially comprises three parts:
- Planning and modelling the processes
- Carrying out the processes or working according to processes
- Monitoring the processes.

See also: Work process; Change management; Efficiency; Effectiveness; Continuous improvement process; Management systems; Re-engineering; Process optimization; Intelligent factory; Organization; Performance management; Resource management

Reference to QET guidelines: Q01 Leadership skills; Q03 LeadershipQ06; Change management; Q13 Succession; Q14 Resources; Q15 Processes; Q16 Flexible organization; T03 Corporate transparency; T14 Controlling; T15 Benchmarking; T16 SWOT

Back to blog