is used in companies to continuously improve the efficiency of business, production and development processes as well as the use of the resources required for this - today mainly with the help of software tools.
Process optimization, long considered a task of quality management, has now become part of a comprehensive, integrated process management system for companies and institutions. Process thinking and process optimization as the basis for an effective business management approach are now indispensable for modern business management in order to be able to compete regionally, nationally and internationally.
The basis is the process-oriented consideration of operational processes. To do this, hierarchical “departmental thinking” must be abandoned and instead process chains must be defined across departments (process organization versus structural organization).
See also:
Work process; Controlling; Effectiveness; Efficiency; Innovation management; Know-how; Management systems; Organisation; Continuous improvement process; Re-engineering; Intelligent factory; Enterprise Resource Planning; Performance management; E-business; Open innovation
Reference to QET guidelines:
Q03 Leadership; Q06 Change Management; Q07 Human Resources Management; Q13 Succession; Q14 Resources; Q15 Processes; Q20 CIP