In addition to the necessary specialist knowledge, other skills are required today, so-called key skills, also known as soft skills; these are subject-independent qualifications that enable the competent handling of specialist knowledge. They consist of a broad spectrum of overarching skills. These skills can be used and transferred flexibly and innovatively in different situations and functions.
Key competences can be assigned to three competence areas:
- Personal competence (holistic thinking, communication, manners, role security, motivation, resilience, stress management, self-management, etc.)
- Social competence (leadership, organizational development, social networks, teamwork, conflict management, intercultural competence, empathy, emotional intelligence, etc.)
- Methodological competence (project work, presentation, rhetoric, media competence, scientific work, quality management, creativity techniques, information technology, etc.)
See also: leadership skills; human capital; human resource management; social skills; employee skills; coaching
Reference to QET criteria: Q01 Management skills; Q03 Leadership; Q04 Employees; Q02 Social skills; Q07 Human resources management; Q05 Personal responsibility; E17 Compliance; T08 Conflict management; T09 Error culture; T12 Communication