"Knowledge balance" is a tool for presenting and developing the intellectual capital of an organization. It uses indicators to show the relationships between the organizational goals, business processes, intellectual capital and the business success of an organization. While knowledge management manages the resource "knowledge" at an operational level, the knowledge balance deals with the strategic importance of knowledge for the creation of value and the future viability of the organization. Structure of a knowledge balance
- Human capital: representation of the knowledge and skills of employees that are used in the business environment (e.g. productivity contributions)
- Structural capital: representation of the organizational and communication structure as well as the technical infrastructure (e.g. company processes)
- Relationship capital: representation of the bond with national and international customers and business partners Criticism
An intellectual capital statement does not follow a generally accepted system and is not subject to annual audits by auditors. The connection with future earnings opportunities is difficult to establish.
See also: Knowledge management; Corporate management; Strategic management
Reference to QET criteria: Q17 Learning Organisation