serves to provide knowledge to achieve corporate goals.
Today, knowledge is seen as an additional resource within a company, alongside the classic production factors of capital, labor and land. In some companies, the position of knowledge manager has been created (in addition to the ICT manager). In smaller companies, this role can be taken on by a member of management.
With strategic knowledge management, knowledge and knowledge management activities are focused on the business processes of a company.
IT systems make a significant contribution to knowledge management through the availability of knowledge databases on the Internet and intranet, through networking of workplaces and the provision of decision-relevant or operational knowledge close to the workplace.
The knowledge management model includes the following functions:
Identification, acquisition, development, processing, transfer, storage, evaluation, presentation and, above all, the use of knowledge.
A new source of knowledge is opening up with Wikipedia, the interactive encyclopedia on the Internet, where anyone can contribute their knowledge and ideas. Wikipedia is currently used by millions of people around the world every day, and the number is rising sharply. Wiki technology is also opening up new, unconventional knowledge channels for companies. In the USA, many companies are already using so-called corporate wikis for their knowledge management or for projects.
See also:
Human capital; ICT management; Know-how; Process optimization; Intelligent factory; E-business
Reference to QET guidelines:
Q17 Learning Organisation