MM 15 Business Process Re-Engineering

Business Process Reengineering, or BPR, is a management method that focuses on analyzing, designing, and restructuring processes and workflows within an organization. Its central focus is on temporarily rethinking how work is carried out in order to improve customer service, reduce costs, and remain competitive. Among restructuring methods in management, BPR is considered the best-known radical method and, as such, usually focuses not on optimizing an existing process but on a completely new design. On the spectrum of operational improvement strategies, BPR is directly at the opposite end of Kaizen (see M14).

Whether there is a specific need that BPR has satisfied is unclear. The fact is that, as the 20th century drew to a close, more and more considerations were given to how companies could respond to digitalization. Business process reengineering can probably be classified as one of these considerations.

In the context of:

Q: Q01, Q04, Q06, Q07, Q08, Q14

E: E01

T: T03, T14