MM 25 Management by walking around

Management by Walking Around translates to "leadership by walking around." Central to MbWA is the high degree of personal contact between management, executives, and employees—that is, a lively exchange across all levels of a company. Implementation is simple: The manager takes as much time as they can spare to spontaneously visit employees at work and talk with them. Communication is therefore neither predetermined by binding appointments nor by specific topics.

The creators of the MbWA are management consultant Tom Peters and author Robert H. Waterman Jr.. Peters studied economics at Stanford, where he earned his doctorate and received an honorary doctorate from Moscow State University of Management in 2004. Waterman Jr. also studied geophysics rather than economics at Stanford. He devoted himself to the topic of leadership through his work at the management consulting firm McKinsey & Company , which he took over as CEO in 1976. In 1982, the two Stanford graduates wrote the international bestseller In Search of Excellence: Lessons From America's Best-Run Companies , in which they examined successful companies of the 1980s to find out how success is related to certain leadership practices. They discovered that the MbWA is used in many successful companies, including Apple and Starbucks.

In the context of:

Q: Q01, Q02, Q04, Q05, Q12, Q17, Q20

E: E01, E02, E07

T: T02, T03, T12,