T08 Conflict management

If you don't manage to defuse a conflict quickly, it can escalate, resulting in stress and health problems. If you deal with conflicts constructively, new ideas will be encouraged and better results achieved. Dealing with conflicts can be learned.
Consistent application of certain rules helps to deal with such problems constructively. If a conflict cannot be resolved, it may be helpful to involve a mediator to prevent or eliminate intolerable situations such as those that arise in bullying.

In context with:
Q:
Q01, Q02, Q15
A:
E10, E20
T:
T01, T09, T12